• Cancellation 35 days or more: 100% refund.
• Cancellation between 34 and 10 days: 80% refund.
• Cancellation under 10 days: No refund. Rescheduling only.
• Last minute date changes (2 days or less): Mandatory 20% logistics fee applies (subject to availability).
• No-Show: Full payment forfeited without changes or refunds.
• Refund of Hobbitenango Fees and Services.
In cases where the cancellation of a reservation or service qualifies for a full refund, Hobbitenango will process the return of 100% of the net amount actually received and deposited into its bank accounts. Hobbitenango does not retain or charge penalties on funds corresponding to transactions that are cancelled, not settled, or not approved under the applicable conditions.
• Booking Fees, Payment Gateways and Bank Charges.
The client/user acknowledges and agrees that charges corresponding to:
• Platform or service usage fees (Booking Fee).
• Credit or debit card processing fees.
• Administrative charges from international payment gateways and financial intermediaries (including, among others, WeTravel, Stripe or issuing banks).
Constitute amounts charged and retained directly, independently and exclusively by those intermediary financial entities for the use of their transaction infrastructure. Consequently, such amounts do not form part of Hobbitenango's income, fees or bank accounts, and the establishment lacks the technical and financial authority or jurisdiction to process the return or refund of such commissions.
• Bank Transfer Processing and Verification Times.
Payments made by bank transfer require a manual verification and posting process that will take 3 to 7 business days to be formally reflected in our system. By selecting this payment method, the client/user expressly agrees to submit the transaction to this administrative review. To expedite payment and immediate reservation confirmation, the client/user is recommended to pay by credit or debit card.